Skip to main content
TALLIN, ESTONIA

Unlocking Digital Advantage In Governance: Estonia and Finland Success Story

Technology has brought about unprecedented opportunities to drive efficiencies, enable automation and change how society interacts and engages in all facets of life. The pace of change is advancing, as are citizen expectations, and globally Governments are, and need to, transform their operations to be more accessible, transparent, and accountable.

E-Government is ultimately about realizing the benefits of technology for transforming the way services are delivered to citizens and improving their experiences through e government agenda. In this regard, Estonia is a leading country in providing digital services, for instance 99% of all government services are provided via online, 98% of medical prescription are issued digitally and 99% of population has an electronic ID. With those indicators, it is not surprising that Estonia ranks first in Digital Public Services in European Union, according to the European Commission’s 2021 Digital Economy and Society Index

Program Details

  • Program Name
    Unlocking Digital Advantage In
    Governance: Estonia & Finland Success Story
  • Program Date
    28 September - 4 October 2025
  • Registration Deadline
    28 August 2025
  • Venue
    Tallin, Estonia
  • Course Fee
    €8,500


    * Fee inclusive of program kit, accomodation, tea breaks, lunch, ground transportation, certificate and does not include SST 8%
DOWNLOAD BROCHURE

Learning Outcomes

On completing this program, participants will :

  • Recognize the opportunities e-government can bring and identify and prioritize where technology can be best applied to drive efficiencies, enable change, and improve service delivery for Citizens.
  • Understand the concept of e-Government and Citizen-Centric Public Administration.
  • Develop a greater understanding of the use of Data Governance and Data Science to support Government Decision Making
  • Expose to practical experiences on Innovation in Government, e-Government Strategies, Cyber Security, and Information Security
  • Network with experts through field visits to relevant agencies in Estonia.

Training Methodology

This an interactive training course using a mixture of presentations with discussion, case studies and exercises including field visits. Participants are encouraged to bring questions and examples from their own working environment.

Who Should Attent

  • Supervisors
  • HR Managers / Executives
  • Project Managers
  • HR Practitioners
  • Young Executives
  • Team Leaders

Testimonies

❝Saya syukur kerana diberi peluang oleh pihak Jabatan Perkhidmatan Awam dan M-Talent untuk kesempatan dibawa melihat bagaimana kerajaan Estonia mengadaptasi digital dalam pentadbiran awam. Saya juga dapat berkongsi pengalaman dan mempelajari berbagai perspektif daripada strategi kerajaan Estonia dalam merevolusikan era digital dan menyediakan akses kepada masyarakat dengan lebih efisien dan lancar. Ini adalah merupakan pengalaman dan ilmu terbaru yang diperolehi dan manafaat sistem pendigitalan untuk semua perkhidmatan awam  menjadi model terbaik dalam merancang dan melaksanakan pendigitalan penyampaian perkhidmatan Kerajaan sebagai inisiatif norma baharu.❞

Encik Mohamad Hazrin Bin Zakaria
Institut Penyelidikan Sains Dan Teknologi Pertahanan (STRIDE)

❝Sejujurnya tak tahu pun selama ni negara Estonia sangat maju dalam e-governance dan digitalisation. Untuk itu, kursus ini memberi peluang kepada saya sebagai technical person untuk mendalami pembangunan dan sistem penyampaian perkhidmatan awam di negara Estonia dan Finland. Kursus yang berlangsung selama 4 hari ini, dirancang dengan baik dengan experience sharing daripada penceramah yang involved dengan digitalisation. Lawatan-lawatan ke agensi kerajaan Estonia, membuka mata saya, untuk meneliti kekurangan dan boleh ikhtiar dalam memajukan sistem e-digital negara.❞

Norafiza Saleha Binti Sahlan
Malaysian Space Agency (MySA)

❝Saya bersyukur kerana diberi peluang untuk bersama-sama delegasi daripada Malaysia untuk menpelajari bagaimana Estonia maju dalam digitalisation. Kursus ini memberi peluang yang terbaik dari segi implementation wise bagi Malaysia, mungkin dimanafaatkan dari inisiatif pembangunan digital negara Estonia. Saya percaya, ilmu yang dipelajari dari kursus ini, mampu mereformasikan teknologi digital negara, dalam memberi kemudahkan untuk membangun masyarakat digital yang holistik.❞

Nurhidayah Binti Anuar
Kementerian Peralihan Tenaga Dan Tranformasi Air