E-Government is ultimately about realizing the benefits of technology for transforming the way services are delivered to citizens and improving their experiences through e government agenda. In this regard, Estonia is a leading country in providing digital services, for instance 99% of all government services are provided via online, 98% of medical prescription are issued digitally and 99% of population has an electronic ID. With those indicators, it is not surprising that Estonia ranks first in Digital Public Services in European Union, according to the European Commission’s 2021 Digital Economy and Society Index.
